At Onward, we take the security of your data and the reliability of our products and services very seriously. We are deeply committed to maintaining a secure and dependable experience for all our customers.
Last modified: June 11, 2023
What Information Do We Collect?
Personal Information You Disclose to Us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use.
The personal information we collect may include the following:
Debit/credit card numbers
Contact or authentication data
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you make purchases, such as your payment instrument number and the security code associated with your payment instrument. All payment data is stored by Stripe, Inc. You may find their privacy notice link(s) here.
Information Collected and How We Use It
Voluntarily Disclosed Information
Account Creation. In order to create your account on the Platform or Websites, you will need to provide information such as your name, email address, and, optionally, a photo. We use this information to provide you with access to the Platform or Websites, to communicate with you about your account, and to send you promotional emails about our services. You may choose to unsubscribe from these promotional emails.
Uploaded and Processed Data
Call Recordings. Onward's business involves the uploading, processing, and hosting of call recording data. Users may upload and store call recordings on the Platform. By doing so, users must ensure that they have obtained the necessary permissions from all participants of the recorded calls. Please be aware that this data will be processed and may be distributed to other tools or services that you connect to Onward and use.
Automatically Collected Information
Browser & Device Information. Whenever you interact with the Platform or Websites, certain information is automatically collected, including your IP address, geolocation data, device identification, cookie information, the type of device you're using, the time spent on the Platform or Websites, and the page or feature you requested. We use this data to customize content, improve the Platform or Websites, and analyze user behavior.
Emails. We may receive confirmation when you open an email from us.
We collect and retain personal information and other data that you upload, provide, or create while using our Service ("User-Generated Information"). This includes the following information related to your interactions within the Service:
Meeting Details: We collect information such as meeting titles, invitation content, participants, meeting links, date, time, and duration. Additionally, we collect activity data recorded during the meeting, including joining and leaving events, as well as activity related to third-party integrations. This includes the date, time, individuals involved, and other participants in the meeting, along with details like duration and quality ratings provided by you.
Message Data: We collect message content, sender and recipient information, date, and time associated with your communications within the Service.
Recordings: If you utilize a feature that allows for meeting recordings, we collect and store the information you provide in connection with such use and through the recorded content. Please note that if you include personal information in the recordings, it may be considered as part of the recorded data.
When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are as follows:
Cloud Computing Services
Communication & Collaboration Tools
Data Analytics Services
Data Storage Service Providers
Finance & Accounting Tools
Performance Monitoring Tools
Product Engineering & Design Tools
Sales & Marketing Tools
Website Hosting Service Providers
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Disclosure of Information
We may disclose your personal information to third parties as described below.
Personnel and Third-Party Service Providers. We may engage other companies and individuals to perform tasks on our behalf and share your personal information with them to provide products or services to you. For example, we may use third-party hosting and storage services.
Organization Access. If you submit personal information or User Content to a portion of the Platform or Websites that is accessible by other users within an organization or meeting, other users affiliated with the organization or meeting will be able to see that information. Please exercise caution and only share personal information that you are comfortable sharing with others in such submissions.
Third-Party Apps. If you use Third-Party Apps within the Platform or Websites, the Third-Party Providers may access or use your personal information and User Content as required for the interoperation of the Third-Party Apps and the Platform or Websites. The use of your personal information by Third-Party Providers is subject to the applicable agreements between you, the organization, and the Third-Party Providers. Onward is not responsible for the access to or use of your personal information or User Content by Third-Party Providers.
Business Transfers. In the event of a business acquisition, bankruptcy, or change of control, personal information may be transferred to a third party.
Legal Compliance. We may access, read, preserve, and disclose any information if we believe it is necessary to comply with governmental requests, laws or court orders, or enforce our Terms of Service and other agreements.
We take the security of your personal information seriously. We have implemented robust security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Here are some of the security measures we have in place:
Encrypted Transmission: We use industry-standard encryption protocols to ensure the secure transmission of your personal information over the internet. This helps protect your data from interception and unauthorized access.
Enterprise-Grade Security: Our Platform and Websites are built on enterprise-grade infrastructure and security technologies. We rely on advanced security features to safeguard your information, including firewalls, intrusion detection systems, and regular security audits.
Hosting Providers: We partner with reputable hosting providers that have established track records in delivering secure and reliable services. These providers adhere to stringent security standards and implement robust physical and technical safeguards to protect the data stored on their servers.
Access Control: We maintain strict access controls to limit access to your personal information. Only authorized personnel with a legitimate need to access your data are granted such privileges. We regularly review and update access controls to ensure they align with our security policies.
Data Encryption: We employ encryption techniques to protect sensitive data, such as passwords and payment information. This ensures that even if unauthorized access to the data occurs, it remains unreadable and unusable.
Employee Training: Our employees undergo comprehensive security training to understand the importance of data protection and privacy. They are required to adhere to strict security policies and procedures when handling personal information.
While we have implemented these security measures, it's important to note that no method of transmission or storage is completely secure. We cannot guarantee the absolute security of your personal information. However, we continuously monitor and enhance our security practices to minimize the risk of unauthorized access.
If you believe that your personal information has been compromised or if you have any security-related concerns, please contact our Privacy Officer immediately.
We are committed to maintaining the confidentiality, integrity, and availability of your personal information and will take prompt action to address any security incidents or breaches that may occur.
If you have any questions or concerns about how your personal information is handled or would like to exercise your rights as a data subject, you should contact the respective organizations. We will assist the organizations in addressing your concerns in accordance with the terms of the Organization Agreements and applicable law.
Retention of Information
We will retain your personal information as long as needed for your use of the Platform or Websites, to comply with legal obligations, and to protect our or others' interests.
Do Not Track Signals
We do not track or collect personal information across third-party websites or online services, and we do not comply with Do Not Track signals.
Changes to the Policy
We may update this Policy from time to time, and the date of the last modification will be posted at the beginning of the Policy. By continuing to use the Platform or Websites, you agree to be bound by the modified Policy.
If you have any questions or concerns regarding this Policy, please contact us at the provided addresses.
Quinn Technologies Inc.
Attn: Privacy Officer
548 Market Street #60454
San Francisco, CA 94104